Sincere Review By Casino Guru

Sincere Review By Casino Guru

However, without any further information or evidence from the player, we had been unable to research additional and needed to reject the grievance. The player complained that despite several confirmations of successful transactions, his 3 deposits of $18 via Tether never arrived to his on line casino account. When contacted about it, the casino ”does not clear up the issue, refund not received, deposit not credited, answers in accordance with the template”. Despite his self-exclusion from the Portuguese gaming regulator SRIJ, the participant had been in a position to continue enjoying and had misplaced over 20,000€. The participant additionally claimed that Leon Casino owed him €2450, which he alleged had disappeared from his account. The on line casino and the financial institution had been concerned in an official investigation regarding the missing funds and potential failed self-exclusion.leon casino bonus code

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During the method of investigation the participant knowledgeable us that the account was successfully verified so we closed the criticism as resolved. The player struggled to withdraw his winnings because of ongoing verification at the Leon Casino. Since filing this criticism, the participant’s account at Leon on line casino was later blocked.

However, because of the participant’s lack of response to our inquiries, we were unable to proceed with the investigation and needed to reject the grievance. The participant from India requested a withdrawal 3 days previous to submitting this complaint. Winnings haven’t been received because of ongoing verification. Although the on line casino confirmed that the verification was successfully accomplished, the complaint was rejected as a end result of, in the meantime, the player misplaced his disputed funds. The player from Brazil has submitted a withdrawal request lower than two weeks previous to contacting us.

The participant from Russia had their account blocked for an audit. The player’s unable to withdraw his stability due ongoing verification. The player from Greece is battling a 5k withdrawal from Leoncasino. Despite finishing prior withdrawals successfully, this withdrawal requires additional documentation and up to a 30-day processing interval. We tried to investigating the situation, starting with asking the participant additional questions.

The participant from Sweden requested a withdrawal less than two weeks prior to submitting this grievance. The participant confirmed receipt of the payment, so we closed the complaint as resolved. The participant from Sweden had experienced issues with account verification on the casino. We had offered recommendation on the importance of KYC and asked for extra particulars in regards to the paperwork submitted.

Afterwards, she was able to open a new account utilizing totally different e mail address and deposit funds. The participant from New Zealand isn’t in a position to request a withdrawal due to technical points. The participant struggles to verify his account as the on line casino is maintain requesting a model new paperwork. The criticism was closed as the participant stopped responding. The participant from India is criticising the necessary deposit wagering for real cash.

The participant from Brazil is experiencing difficulties withdrawing their funds. After player affirmation about on line casino managed to resolve the problem, we closed this case accordingly. The player from Greece was asked to move a verification call. The participant complained that his funds were blocked as a end result of long verification. More than a month later, the verification was still not finished, some funds had been returned to him without rationalization, and he didn’t know what to do.

Player’s Struggling To Withdraw His Winnings

We had advised the participant to contact AstroPay concerning the error. Despite extending the response period, the participant did not present additional communication, main us to shut the complaint. The player from Germany suspected that the platform had manipulated the RTP as he had vital losses. He demanded his account to be permanently blocked and requested all his sport logs to be sent in a PDF format. Despite quite a few makes an attempt, the participant failed to offer the sport historical past or any communication with the on line casino in regards to the concern. Therefore, we could not examine the difficulty further or ask the on line casino for cooperation.

However, due to an absence of response from the participant, we had been unable to proceed with the investigation and had to reject the grievance. The player from Ireland is experiencing difficulties withdrawing his winnings as a outcome of ongoing verification. The player later confirmed that the verification was processed successfully, subsequently we marked this criticism as resolved. The player from Portugal requested a withdrawal nevertheless it has not been acquired but. The player from India was struggling to complete the verification in the casino. The player had been speaking in Hindi and had somebody translate for them through the video name verification, which the on line casino deemed unacceptable.

  • Upon completing this efficiently, the player was verified and so the problem was resolved.
  • We had supplied her with resources to know the payout ratio (RTP) and variance in on line casino games.
  • The player’s unable to withdraw his steadiness due ongoing verification.
  • They proposed deleting his account and creating a new one, ensuing in the lack of his $49 deposit.

The participant from India was experiencing difficulties withdrawing his winnings because of ongoing verification. The player was then asked to complete a video verification. Upon finishing this efficiently, the participant was verified and so the problem was resolved.

Participant Is Experiencing Withdrawal Difficulties

Despite having completed the verification, the on line casino argued that he had an American account. They proposed deleting his account and creating a new one, resulting within the loss of his $49 deposit. The player could not select his country throughout registration and could only indicate a Russian quantity.

His account was blocked following a discrepancy between the surname in his documents and the surname on his on line casino account. Though he explained the difficulty and supplied valid documents, the on line casino refuses to reopen his account. After a better examination, we ended up rejecting this grievance as unjustified. The player from Germany had been consistently depositing money into her on line casino account however had not seen any returns. We had supplied her with resources to know the payout ratio (RTP) and variance in casino video games. We prolonged the complaint response time by 7 days, however, the participant did not respond throughout the given time frame.

The Participant’s Unable To Withdraw His Balance

The player from British Columbia was unable to withdraw winnings due to an prolonged verification course of. Despite having supplied the required documents and received confirmation, the participant’s withdrawal attempts remained restricted. The participant had attempted to contact the on line casino’s customer support a quantity of instances, solely receiving automated responses. We had invited the on line casino consultant to the dialog, who acknowledged that the player had passed the verification and withdrawn the funds. However, the player didn’t confirm this and stopped responding to our messages, leading us to reject the complaint. The participant from Greece had been ready for a month for his withdrawal, despite having provided all the requested documents.

The participant had demanded a radical evaluate of the case and restitution of the confiscated winnings. After reviewing the proof provided by the on line casino, it was found that the player had submitted forged identification paperwork. The participant had admitted to importing a low high quality copy of his unique doc as a end result of misplacement. However, it had been decided that the participant had used the identical picture but totally different names on the IDs, which was thought-about fraud. Player’s account obtained blocked a number of times and he was accused of being underage, even though he’d despatched documents for verification which showed that he was 25 years old. The on line casino ignored the grievance and it remained unresolved.

After he submitted all required paperwork and had a video name for account verification, the participant’s account was reinstated. We had confirmed the decision of the issue with the participant. The participant from Germany had the account blocked for an audit after accumulating a substantial win. Later, the extra verification was concluded and the participant’s access to his account was totally restored. The participant from India is experiencing difficulties withdrawing his winnings due to ongoing verification. The participant from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification.

Participant Believes That Their Withdrawal Has Been Delayed

The player additionally reported that he had filed a complaint with the police against Leon Casino for operating illegally in Portugal. The on line casino had responded that the issue had been escalated to their regulator, KGC. We had determined to attend for the regulator’s determination before taking further action. The player from New Zealand is having difficulties passing the verification process.

We rejected the complaint as a result of the player didn’t reply to our messages and questions. The participant from Portugal has requested a withdrawal less than two weeks previous to submitting this complaint. The participant from Australia has deposited cash into his casino account, but the funds seem to be lost. The casino was not capable of establish his account and asked him for more particulars.

He misplaced all his winnings because of his inability to withdraw. The player from Greece had difficulties verifying considered one of his deposit playing cards with an online casino. Despite his makes an attempt to offer alternative cards for verification, the casino insisted on the disputed card.

The player had supplied proof of his French residence, but the on line casino had insisted on extra documentation. After a protracted process, the on line casino lastly verified his account and launched his funds. We assisted the player throughout the process and the problem was eventually resolved. We’ve completely reviewed Leon Casino and gave it an Above common Safety Index. It’s usually an excellent casino to play at, but there are some issues value noting.

Without any supporting proof, we needed to shut the criticism. The participant from India had received one hundred sixty five,000 rupees at an internet on line casino. However, all winnings had been confiscated because of alleged fraud and duplicate account creation, which the participant denied.

Player’s Verification Documents Evaluation May Take Up To 30 Days

The participant from Greece had points along with his on line casino account closure following a successful withdrawal request. Just after his withdrawal request of over 1100 euros had been verified, the on line casino closed his account. The player and his father each used the identical bank account for transactions, which was against the casino’s rules.

Player Can Not Withdraw Her Winnings

After betting over 200 euros on ‘Rise of Olympus’ and ‘Rise of Olympus 100’, he did not obtain any winnings. We’ve closed this complaint as per the player’s express request. The player from Greece received a no-deposit bonus of 30 euros and, under unclear phrases, received 588 euros. Upon making an attempt withdrawal, all but the initial 30 euros had been voided. According to our analysis and estimates, Leon Casino is a medium-sized on-line casino revenue-wise. It’s part of a gaggle of related casinos, however, this group is still solely medium-sized even when evaluated as a complete.